Shipping and Returns

United States Destinations:

How Charges are Calculated

• Shipping charges are based upon the Retail Price of the items you are purchasing.
• Note that the Retail Price is the listed regular prices of items, not the discounted prices.
• We calculate it this way because while we discount the price of products, we cannot also discount the shipping charges.
• Note that each order is separately processed by the warehouse, and multiple orders to the same address cannot be combined.

Priority Mail

• We will prepare and ship your order typically within one business day.
• Your order will be shipped via US Postal Service Priority Mail including insurance.
• The USPS suggests that you should allow an average of 3 to 5 working days for them to deliver your package.
• (Slightly longer during holidays and peak periods.)
• So, you should normally receive your order in just over one week.
• However, The Postal Service does not guarantee delivery within any specific timeframe.

Delivery Insurance

• Delivery Insurance and Delivery Confirmation are included.
• If, according to www.USPS.com Delivery Confirmation records, your order is not shown as having been delivered within four weeks we will replace your order at no cost to you.
• You must report lost parcels within two months from the time that you placed your order.
• Delivery Insurance does not cover theft from your mailbox or any other loss after the USPS has confirmed delivery.
• You should ensure that there is a safe place for parcels to be delivered to your address.
  We will allow a maximum of two insurance claims per year.

APO Addresses

• We ship to APO addresses via USPS Priority Mail at no additional cost, although there are some important things to note:
  • There is no Delivery Confirmation available and therefore we do not provide Delivery Insurance to any APO address.
  • Orders to APO addresses require international customs paperwork which we will prepare at no additional cost to you.
  • Because APO addresses are considered international destinations and must be processed as an international parcel, APO addresses are not eligible for discounted shipping incentives offered to US addresses.
  • Please allow three business days for us to prepare your order and the necessary customs documentation.
  • Package delivery times vary greatly to APO addresses, so you should allow extra time for receipt.

Canadian Destinations:

How Charges are Calculated

• Shipping charges are based upon the Retail Price of the items you are purchasing.
• Note that the Retail Price is the listed regular prices of items, not the discounted prices.
• We calculate it this way because while we discount the price of products, we cannot also discount the shipping charges.
• Note that each order is separately processed by the warehouse, and multiple orders to the same address cannot be combined.

Priority Mail/Small Parcel (Packet) Rate

• Shipments to Canada are shipped “Small Parcel (Packet)” rate for parcels up to four pounds, and Priority Mail for parcels weighing over four pounds.
• Packages are usually processed and shipped from our facility within three business week days after you place your order.
• The US Postal Service suggests that you would allow an average of one to four weeks for them to deliver your package.
• Sometimes, local customs offices will require an additional week or two for inspection and for processing paperwork.
• So, while most customers receive their parcels in two weeks but you should allow up to six weeks before filing a claim with us.

Additional Costs Included in Handling Charges

• With orders to Canada we incur additional costs beyond the postage printed on the parcel.
• These included costs are: Delivery insurance which we pay separately, customs manifesting and paperwork costs, the cost of boxes for orders under four pounds, and merchant interbank fees charged to us for Canadian orders.

Taxes & Duties

• Shipments to Canada are often subject to Customs & Duties and may be assessed VAT taxes by your local jurisdiction.
• We will ship all orders freight prepaid, but you should check with your local authorities about any additional fees which you may need to pay on the delivery-end.
• We cannot advise you about these charges.
• Our shipping systems are automated, so we are unable to mark parcels as being a ?Gift? or to under-declare the value of parcels.

Delivery Insurance

• Delivery Insurance is included in the above Shipping rates.
• If, according to Postal Service records, your order is not delivered within six weeks we will replace your order at no cost to you.
  You must report lost parcels within two months from the time that you placed your order.
• You may file a claim for a lost package with us we will then file an investigation request with the postal service.
• The postal service usually takes two to six weeks to investigate.
• You must report lost parcels within two months from the time that you placed your order.
• If you require a replacement order prior to the local postal service completing their investigation of the missing shipment, you may request an advance shipment of the replacement order.
  In that case we will charge your credit card for the replacement order.
• If the postal service then reports that they have lost the package we will then reimburse you for the replacement order.
• Delivery Insurance does not cover theft from your mailbox or any other loss after the postal service has confirmed delivery.
• You should ensure that there is a safe place for parcels to be delivered to your address.
  We will allow a maximum of two insurance claims per year.

Exchange Rates

• All prices we quote are in US Dollars.
• We will bill your credit card in US Dollars.
• Your bank will convert this amount into Canadian Dollars at the current official exchange rate.
• Some credit card companies may charge a convenience fee for this service.

Shipping Promotions

• Occasionally we advertise shipping promotions in our newsletters, advertisements, or web site.
• These shipping promotions do not apply to Canadian destinations, unless the promotion specifically states otherwise.
• Our shipping rates are intended to only recover our actual costs including shipping, insurance, international paperwork, and special international packaging.
• Due to the high cost of international shipping it is not possible to include Canadian destinations in shipping promotions.
• We sincerely apologize that these special promotions don’t include Canadian destinations.

International Destinations:

How Charges are Calculated

• Shipping charges are based upon the Retail Price of the items you are purchasing.
• Note that the Retail Price is the listed regular prices of items, not the discounted prices.
• We calculate it this way because while we discount the price of products, we cannot also discount the shipping charges.
• Note that each order is separately processed by the warehouse, and multiple orders to the same address cannot be combined.

Priority Mail/Small Parcel (Packet) Rate

• Shipments to international destinations are shipped “Small Parcel (Packet)” rate for parcels up to four pounds, and Priority Mail for parcels weighing over four pounds.
• Packages are usually processed and shipped from our facility within three business week days after you place your order.
• The US Postal Service suggests that you would allow an average of one to four weeks for them to deliver your package.
• Sometimes, local customs offices will require an additional week or two for inspection and for processing paperwork.
• So, while most customers receive their parcels in two weeks but you should allow up to six weeks before filing a claim with us.

Additional Costs Included in Handling Charges

• With international orders we incur additional costs beyond the postage printed on the parcel.
• These included costs are: Delivery insurance which we pay separately, customs manifesting and paperwork costs, the cost of boxes for orders under four pounds, and merchant interbank fees charged to us for international orders.

Taxes & Duties

• Shipments to other countries are often subject to Customs & Duties and may be assessed VAT taxes by your local jurisdiction.
• We will ship all orders freight prepaid, but you should check with your local authorities about any additional fees which you may need to pay on the delivery-end.
• We cannot advise you about these charges.
• Our shipping systems are automated, so we are unable to mark parcels as being a ?Gift? or to under-declare the value of parcels.

*Delivery Insurance

• Delivery Insurance is only included in the above Shipping rates to these selected countries: Algeria, Argentina, Australia, Belgium, Bosnia-Herzegovina, Brunei Darussalam, Burma, Cameron, Cote dIvorie, Croatia, Cyprus, Czech Republic, Faroe Islands, Finland, France, French Guiana, Germany, Greenland, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Kazakhstan, Korea (South), Liechtenstein, Lithuania, Luxembourg, Macao, Martinique, Morocco, Netherlands, Portugal, Romania, Spain, Sweden, Switzerland, Ukraine, United Arab Emirates, Uzbekistan, Vatican City.
• Any other country besides those listed above are uninsured and are at the purchasers own risk and you agree to not hold us responsible for lost parcels.
• Note especially that APO addresses and Norway & Brazil are not on the insured destination list and no insurance is provided.
• You may file a claim for a lost package with us if your order is not delivered within six weeks.
  We will then file an investigation request with the postal service. The postal service usually takes two to six weeks to investigate. You must report lost parcels within two months from the time that you placed your order.
• If you require a replacement order prior to the local postal service completing their investigation of the missing shipment, you may request an advance shipment of the replacement order. In that case we will charge your credit card for the replacement order. If the postal service then reports that they have lost the package we will then reimburse you for the replacement order.
• Delivery Insurance does not cover theft from your mailbox or any other loss after the postal service has made a delivery. You should ensure that there is a safe place for parcels to be delivered to your address. We will allow a maximum of two insurance claims per year.

Exchange Rates

• All prices we quote are in US Dollars.
• We will bill your credit card in US Dollars.
• Your bank will convert this amount into your local currency at the current official exchange rate.
• Some credit card companies may charge a convenience fee for this service.

Shipping Promotions

• Occasionally we advertise shipping promotions in our newsletters, advertisements, or web site.
• These shipping promotions do not apply to international destinations, unless the promotion specifically states otherwise.
• Our shipping rates are intended to only recover our actual costs including shipping, insurance, international paperwork, and special international packaging.
• Due to the high cost of international shipping it is not possible to include international destinations in shipping promotions.
• We sincerely apologize that these special promotions don’t include international destinations.

Merchandise Returns
We are confident that every order your receive from us will meet or exceed your expectations. However, we understand that sometimes there are reasons that you may want to return a product.

Your Satisfaction 100% Guaranteed

100% of the items we sell come with a 100% money back guarantee for 100 days. (Excluding shipping charges.)

• Returning is easy! Just click here to request a return merchandise authorization.
• Send the item to us, freight prepaid - to the address on the return label and invoice of your original packaging.
• Clearly write the invoice or your account number on the outside of your package.
• If possible, Include the packing slip with the returned items.
• Include a note indicating the reason for your return.

We strongly recommend shipping your parcels using a Delivery Confirmation. You may wish to purchase insurance as you are responsible for delivering packages to us in good condition.

You will receive an email message from us within two weeks of when we receive your items indicating the details of your return and the amount of your credit.

About CropJunkie.com

CropJunkie offers one of the largest selections of scrapbooking supplies and accessories available from any online craft store - we have embellishments, rubber stamps, stickers, stamping ink, Disney scrapbooking supplies, and decorative paper from all the great paper manufacturers you love - Cosmo Cricket, Daisy D’s, 7-Gypsies, Karen Foster, Making memories, Basic Grey and many others. We even have just the right ink pad to give you that great distressed look or to make your next stamping project really take shape!

From scrapbooking paper, embellishments, page protectors, adhesives (YEAH for glue dots!) to storage, stamping inks, stamps, die cuts and rub-ons - we hope you’ll find everything you need to make your habit just that much more addictive!